Lifetime Assistance
Our Customer & Services Department provides an all-inclusive after sales support in order to ensure the efficiency and safety of MINETEREX solutions usage by the end-user. MINETEREX has its own in-house capabilities and can send a team at short notice to any location worldwide.
Commiting to assure high quality service to our customers, MINETEREX provides the following services:
Spare parts distribution
Speed, Flexibility, and Accuracy in Every Delivery — With Original Value Guaranteed
We ensure rapid and reliable spare-parts distribution, supporting our customers whenever and wherever they need us. Every enquiry is handled by our experienced support team, including the engineers who designed the system itself.
Our extensive network of partners and distributors enables us to provide exceptional service worldwide. All required parts and components meet the original specifications, guaranteeing the same high quality as the originals — delivered in the shortest possible time.
Maintenance
Timely Bringing Machines Back to Work
We provide a highly responsive global technical team to ensure minimal equipment downtime, extended asset life, and improved efficiency of MINETEREX solutions.
Although every MINETEREX delivery includes comprehensive personnel training (maintenance included), we also offer full maintenance services upon customer request.
MINETEREX maintenance services include:
Regular or periodic maintenance of machines and equipment
Repairs based on customers’ operational requirements
On-call maintenance and repair personnel available worldwide
Reliable logistics solutions, as all MINETEREX equipment can be transported using standard road, sea, or air transport
Training
Safe and Widespread Use of Our Solutions
We provide comprehensive training programs that enable customers to operate and service MINETEREX systems with confidence. Each program includes both theoretical and practical examinations and is available in multiple languages.
Our training is tailored to the specific needs of each customer and delivered by MINETEREX specialists with extensive experience gained in more than 20 years of operations across numerous countries worldwide, including Libya, Lebanon, Sri Lanka, Nicaragua, Sweden, and Italy.
Training Programs for Customer Personnel:
Mechanics – After completing the program, mechanics are qualified to repair the entire system and perform both basic and advanced maintenance tasks.
Operators – Upon completion, operators are fully capable of daily machine operation, including pre-operation checks such as fluid levels, filter inspections/replacements, and track system verification.
Electricians – Graduates of the program gain full mastery of the electrical schematics, common failures, safety protocols, and protective measures.
Training Location Options:
Customer’s country
MINETEREX facilities in Croatia
supervision
We are ready to provide an on-site technical supervisor once the training course—held either in Croatia or abroad—is completed.
This support helps end-users smoothly adapt their operations to local threat conditions and terrain environments. It also ensures professional servicing of their MT-5 robotic systems, enabling them to achieve higher efficiency from the very start of their deployment.
life cycle extension
We provide comprehensive after-sales support to all clients, ensuring timely replacement of obsolete parts and sub-assemblies to extend the life cycle of their robotic systems.
Additionally, we offer a wide range of hardware and software upgrades designed to make older versions of our robotic systems more user-friendly, more efficient, and fully aligned with current technological standards.